Facilities management provides the tools and services that support the functionality, safety, and sustainability of buildings, grounds, infrastructure, and real estate.  Facilities management includes: 

• Lease management, including lease administration and accounting 
• Capital project planning and management  
• Maintenance and operations 
• Energy management 
• Occupancy and space management  
• Employee and occupant experience  
• Emergency management and business continuity 
• Real estate management 

Types of facilities management. There are two basic areas: Hard Facilities Management (Hard FM)

and Soft Facilities Management (Soft FM).  

• Hard FM deals with physical assets such as plumbing, wiring, elevators, and heating and cooling. 
• Soft FM focuses on tasks performed by people such as custodial services, lease accounting, catering, security, and grounds keeping.